Technology

New York – (business wire)– NYSHEX is pleased to partner with Hapag-Lloyd, one of the world’s leading liners, to improve and streamline the performance of Quality Freight Product (QFP) contracts. The partnership will enable Hapag-Lloyd to deliver an enhanced customer experience by adding automated performance reporting and exception management to the carrier’s portfolio of industry-leading digital tools.

Contract performance reporting has long been an industry challenge, as static tools often do not fully meet the needs of today’s shippers. With this partnership, Hapag-Lloyd is addressing this issue and providing customers with an efficient and modern way to manage performance, exceptions and throttling.

In particular, Provided by NYSHEX The solution integrates multiple data systems to provide a consolidated and accurate view of Hapag-Lloyd’s QFP contract performance. This is essential for accurate reporting of two-way enforceable agreements. This gives you near real-time visibility and daily monitoring of how well individual contract parties are meeting their promises. At the same time, by identifying problems and enhancing exception resolution through technology, NYSHEX technology also greatly improves the shipper experience.

Hapag-Lloyd incorporates NYSHEX into its digital infrastructure to monitor and improve contract performance in a frictionless manner. Hapag-Lloyd’s customers can now drill down in the user interface to see how contracts work at multiple levels, from lane level to booking details. After a highly successful early pilot, the solution is now being rolled out to all of his QFP customers worldwide. This partnership solidifies Hapag-Lloyd as a leading provider of cutting-edge digital solutions that enhance the customer experience.

Quotations

“Hapag-Lloyd’s Quality Freight Product (QFP) is a guaranteed fulfillment agreement specifically tailored to our customer’s needs, and thanks to our partnership with NYSHEX, we are able to enhance the customer experience. The solutions provided by NYSHEX combine technology, data and analytics to help us and our customers better monitor contract performance and resolve any issues that may arise. We are excited about this partnership.”

Hepag-Lloyd, Hepag-Lloyd, Managing Director, Global Commercial Development, Henrik Schilling

“We are pleased to help Hapag-Lloyd strengthen and modernize its ocean freight contracts. Committed contracts, efficient exception resolution and clear performance data are the cornerstones of the NYSHEX experience. We are Powered by NYSHEX Technology places trust and reliability at the heart of contract fulfillment.This frictionless approach will enable Hapag-Lloyd to optimize its global network and support quality assurance.”

Gordon Downs, CEO NYSHEX

Other resources

• Customers can sign up for a demo here

• Learn more about Powered by NYSHEX here.

About Hapak-Lloyd

With a fleet of 248 modern containerships and a total shipping capacity of 1.8 million TEUs, Hapag-Lloyd is one of the world’s leading liners. The company has approximately 14,000 employees and her 418 offices in 137 countries. Hapag-Lloyd has a container capacity of approximately 3 million TEUs, including one of the largest and most modern reefer containers. A total of 123 liner services worldwide guarantee fast and reliable connections between more than 600 ports on all continents. Hapag-Lloyd is one of the leading operators in transatlantic, middle east, latin america and intra-american trade.

About NYSHEX

Founded in 2014, NYSHEX’s digital contract infrastructure provides shippers and carriers with a predictable, efficient and accountable system for global shipping. This technology keeps supply chains moving and strengthens relationships. Customers include 7 of the world’s leading shipping lines and over 250 of his BCOs and NVOs. Our headquarters are in New York City and he has over 100 employees worldwide. Find out more at NYSHEX and connect with us on LinkedIn.